Myteam11 delete account: deactivation and wallet settlement
Account deactivation is a verified flow. Open app → Settings → Account → Deactivate. Pending withdrawals settle first. Wallet balance is processed per the wallet and KYC policy. Verify the deactivation state on app.
Settings → Account → Deactivate (in the myteam11 app)
The deactivation toggle lives under app → Settings → Account. Tap Deactivate. The verification flow runs. Confirm the deactivation. The account enters the deactivation pending period.
Pending withdrawals settle first
Pending withdrawals settle before deactivation completes. The wallet balance is processed per the wallet and KYC policy. Verify the wallet balance on app before deactivating.
Reversal window
The deactivation can be reversed during the pending period. After the pending period, the deactivation is final. Verify the pending period on app.
Five checks
Settle pending withdrawals
Open app → Wallet. Confirm no pending withdrawal. Withdraw any pending balance before deactivating.
Confirm KYC state
Open app → Settings → KYC. Confirm KYC is complete. Incomplete KYC blocks the wallet processing.
Open the deactivate toggle
Open app → Settings → Account → Deactivate. Tap the toggle.
Confirm the deactivation
Confirm the deactivation in the verification flow. The account enters the pending period.
Verify the state
Verify the deactivation state on app. The pending period is published on the legal page.
Reversal
During the pending period, the deactivation can be reversed. After the pending period, the deactivation is final. Verify the pending period on app and on the legal page.
What happens to your data after deactivation
After the pending period, the account is deactivated. Personal data is processed per the privacy policy. KYC documents are retained for the regulatory period. The wallet balance is settled. Withdrawal history is retained for the regulatory period.
You may request deletion of personal data subject to the privacy policy's user rights. Open app → Settings → Account → Privacy to exercise. The operator responds per the policy. Verify on app.
Reactivation window
During the pending period, the deactivation can be reversed. After the pending period, the deactivation is final. The pending period is published on the legal page. Verify before deactivating.
What is not deleted
The operator retains data subject to regulatory requirements. KYC documents, transaction history, withdrawal history. The retention period is published on the privacy policy. The data is not used for marketing after deactivation.
The deactivation flow in detail
Account deactivation is a verified flow. Open app → Settings → Account → Deactivate. The verification flow runs. Confirm the deactivation. The account enters the deactivation pending period.
Pending period
During the pending period, the deactivation can be reversed. After the pending period, the deactivation is final. The pending period is published on the legal page. Verify before deactivating.
Pending withdrawals
Pending withdrawals settle before deactivation completes. The wallet balance is processed per the wallet and KYC policy. Verify the wallet balance on app before deactivating.
Data after deactivation
After the pending period, the account is deactivated. Personal data is processed per the privacy policy. KYC documents are retained for the regulatory period. The wallet balance is settled. Withdrawal history is retained for the regulatory period.
Reactivation
During the pending period, the deactivation can be reversed. Open app → Settings → Account → Reactivate. The reactivation restores the session and the wallet. After the pending period, reactivation is not possible.
Deactivation in detail
Account deactivation is a verified flow. Open app → Settings → Account → Deactivate. The verification flow runs. Confirm the deactivation. The account enters the deactivation pending period.
Pending period
During the pending period, the deactivation can be reversed. After the pending period, the deactivation is final. The pending period is published on the legal page. Verify before deactivating.
Pending withdrawals
Pending withdrawals settle before deactivation completes. The wallet balance is processed per the wallet and KYC policy. Verify the wallet balance on app before deactivating.
Data after deactivation
After the pending period, the account is deactivated. Personal data is processed per the privacy policy. KYC documents are retained for the regulatory period. The wallet balance is settled. Withdrawal history is retained for the regulatory period.
Reactivation
During the pending period, the deactivation can be reversed. Open app → Settings → Account → Reactivate. The reactivation restores the session and the wallet. After the pending period, reactivation is not possible.
What is not deleted
The operator retains data subject to regulatory requirements. KYC documents, transaction history, withdrawal history. The retention period is published on the privacy policy. The data is not used for marketing after deactivation.
How to request data deletion
You may request deletion of personal data subject to the privacy policy's user rights. Open app → Settings → Account → Privacy to exercise. The operator responds per the policy. Verify on app.
Deactivation in detail
Account deactivation is a verified flow. Open app → Settings → Account → Deactivate. The verification flow runs. Confirm the deactivation. The account enters the deactivation pending period.
Pending period
During the pending period, the deactivation can be reversed. After the pending period, the deactivation is final. The pending period is published on the legal page. Verify before deactivating.
Pending withdrawals
Pending withdrawals settle before deactivation completes. The wallet balance is processed per the wallet and KYC policy. Verify the wallet balance on app before deactivating.
Data after deactivation
After the pending period, the account is deactivated. Personal data is processed per the privacy policy. KYC documents are retained for the regulatory period. The wallet balance is settled. Withdrawal history is retained for the regulatory period.
Reactivation
During the pending period, the deactivation can be reversed. Open app → Settings → Account → Reactivate. The reactivation restores the session and the wallet. After the pending period, reactivation is not possible.
What to do with this reference
Use this reference to deactivate your account. Settle pending withdrawals first. Confirm KYC is complete. Open app → Settings → Account → Deactivate. Confirm the deactivation.
Account deletion, withdrawal timing and what gets removed
Account deletion runs inside the app under Settings › Account › Deactivate. The path is a multi-step verification flow, not a single button. Each step is timed and requires the registered phone or the registered email to confirm.
Pending withdrawals settle first. Wallet balance is paid out under the published KYC and payment policy. If identity verification is incomplete, the payout is held until the document checks finish, and the deletion is held until the payout completes.
Deletion removes the profile, the contest history and the social graph. The operator retains a minimum set of records required by Indian law, including the KYC document set, the transaction log and the responsible-play history. Retention windows are set out on legal.
Deletion is reversible during the cool-off window, which is shown on the confirmation screen. After the cool-off window closes, deletion is permanent and a new account requires a fresh identity check. Re-registration under the same phone number may be blocked.
How long does deletion take?
Cool-off is shown on the confirmation screen and is short, typically measured in hours rather than days. Final removal of records runs inside the operator retention window and may take longer than the cool-off.
What about my contest history?
Profile-level history is removed. The transaction-level record is retained under the published retention policy and is not exposed to other players.
Can I re-register after deletion?
Yes, after the cool-off window and a fresh identity check. The new account will not carry the prior wallet balance or the prior promotion history.